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Customer Support Associate - Entry Level
Company | RHM Staffing Solutions |
Address | Tinley Park, IL, United States |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-08-15 |
Posted at | 10 months ago |
RHM Staffing Solutions
- New hire desk set up for internal employees.
- Welcome and greet any incoming traffic at local offices.
- Conduct and audit contractor unemployment claims on a weekly basis.
- DBO/CSM/AE Requests as assigned.
- Collection of timecards on a weekly basis and submittal of hours to payroll team.
- Addendum master checklist
- Work hand in hand with sales and recruiting teams to fulfill promises of support to clients and contractors to the best of our ability.
- Oversee and submit contractor holiday pay and PTO.
- Update and maintain client master lists.
- Evaluate and process workers' compensation claims.
- Attend daily office meetings with prepared updates and announcements.
- Process all I-9 documentation.
- Onboard new clients and input data into CRM.
- Follow up with clients and contractors to resolve or close out any pending items/questions.
- Schedule drug screenings and conduct background checks.
- Service Mindset – Looking for someone who is willing to go above and beyond for a customer or a peer, someone who focuses on customer value, loyalty, and trust. This can also be someone who can deescalate conflict in a fair and respectful manner.
- Teamwork – The work at RHM is a collaborative effort between the recruiting, sales and customer support staff. Looking for someone who understands that to achieve a common goal or to complete a task, we need to work together to identify the most effective and efficient way.
- Time Management – Using time effectively and productively. This involves organization, planning and scheduling in a way that gets the job done in the allotted time.
- Adaptability – The ability to adjust to a new or unpredictable condition (environmental, team, leader, goals, deadlines). This also means being flexible in soft skills such as communication, creative thinking and problem solving based on a change in need.
- Coachability – An individual’s willingness and ability to seek, be receptive to, and act on constructive feedback to drive individual development.
- Problem Solving – Someone who is willing to find a solution to a difficult or complex issue. It starts with defining the problem, determining the cause and implementing a solution.
- Bachelor’s Degree (Required)
- 0-1 year of experience working in customer service, payroll, or administrative capacity
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