Customer Success Solution Architect

Who we are and why join us? Typeface is on a mission to help everyone express their unique imagination. We believe technology is a creative partner that empowers any company to tell their unique stories faster and easier than ever before. We are looking for passionate individuals who want to help build a company from the ground up. Why join us?

· Bleeding edge technology: We explore uncharted territory at the intersection of art and science. We strive to revolutionize content, amplifying human creativity with cutting-edge AI in a safe and responsible way.

· Differentiated product: Built the first enterprise-grade generative AI solution so any enterprise, from startups to Fortune 500 companies, can 10x personalized content at scale. Typeface Affinity AI combines the best-in-class AI models (e.g., from OpenAI, Google, Microsoft, Stability AI) with our own unique AI model for each brand to hyper-personalize content and ensure no data leakage. We build and launch ultra-fast. Check out our latest product update.

· World-class team: Founded by the former CPO & CTO of Adobe, Abhay Parasnis, and a highly experienced team with a proven track record of building revolutionary, long-lasting AI, SaaS, and media technologists that are completely focused on customer impact.

· Top-tier Investors: Backed by top-tier venture capital firms– Lightspeed Ventures, GV (Google Ventures), M12 (Microsoft’s Venture Fund), and Menlo Ventures.

· Rapid customer traction: Overwhelming demand from C-suite executives across mid-to-large enterprises and digital-native brands from every industry and thousands of waitlist signups within just weeks after emerging from stealth.

Core Responsibilities

As our first Customer Success Solution Architect, you will work directly with our Chief Revenue Officer on the following:

· Partner closely with enterprise customers to deliver high-impact use cases around 10x personalized content creation and velocity.

· Work hands-on with customers on prompting, templates and workflows as well as deliver training and provide technical support to ensure customers are successful.

· Track progress of use cases and outcomes against initial business cases and value roadmap and refine as needed.

· Develop a library of top use cases to help customers share and learn amongst each other and drive value realization.

· Serve as the “voice of the customer” and provide regular feedback to product and engineering teams to iterate on product and inform our product roadmap.

· Codify best practices, develop an effective process to scale and help build out the team.

Minimum Qualifications

· At least 5+ years in technical consulting, delivery, solution architecture and/or customer success roles in B2B enterprise SaaS, top consulting firms and/or within an enterprise customer.

· Track record of helping to technically deliver solutions ideally around marketing use cases.

· Reputation of being “customer centric” with a deep understanding of the customers’ needs while being able to navigate and effectively work in large, complex and matrixed enterprises.

· Strong problem solver who is a self-starter, proactive and works collaboratively with others.

· Excellent communication, interpersonal and project management skills.

Preferred Qualifications

· Bachelor's degree in Business, Sales, or a similar field.

· In-depth understanding of SaaS products and services, with experience in B2B sales.

Benefits

· Competitive salaries and equity

· Comprehensive benefits package (medical, dental, vision)

· Opportunities for professional growth and development

Equality Opportunity Statement:

Typeface is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *

Diversity & Inclusion Statement:

At Typeface, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace that is welcoming and inclusive for all employees, regardless of their background or identity. We value diversity in all its forms and strive to create a culture of respect, understanding, and collaboration.