Customer Services Representative Jobs

Customer Service Representative

$500 Sign-up Bonus Available!

Join our team and qualify for a $500 bonus!*

• Bonus paid out in two installments. $250 after 90 days of successful employment and $250 after 180 days of successful employment.

Interested in fitness and wellness?

Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

Essential Duties And Responsibilities

• Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Greet members and provide exceptional customer service. Make members feel comfortable and welcome!
• Explain and promote our unique fitness instruction classes (pe@pf) to our new members, helping them to keep their workouts new and exciting.
• Conduct beverage or merchandise purchases on the point-of-sale system.

Club Cleanliness and Maintenance

• Clean all exercise equipment and tanning beds.
• Clean restroom and shower area and keep stocked.
• Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Keep the front desk area and lobby clean and orderly.

Qualifications/Skills

• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability are a must.
• Personify the core values of Planet Fitness: teamwork, positivity, integrity, passion, and accountability.
• Positive friendly attitude
• Must be 18 years of age or older
• Problem-solving
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Physical Demands

• Frequent cleaning of equipment and facilities
• Frequent climbing, balancing, kneeling, and crouching during the shift
• Visible continuous activity during the shift
• Must be able to lift up to 50 lbs.
• Continual talking in person or on the phone to members during shift

Compensation: $15.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: