Customer Service -Temporary, Work-From Home

ABOUT US: Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

Navient has immediate openings for temporary, work-from-home Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.

• $16.00 per hour plus bonus.
• This new role will be fast-paced, high volume, inbound call/email center position.
• Work from your home with Computer equipment provided by Navient.

This is a temporary assignment with the potential for a permanent role. This temporary position is not eligible for benefits.
Training Schedule
Paid Virtual Training Hours (first 2 weeks of employment)- Monday - Friday, 8 AM - 5 PM EST

Regular Full Time Schedule:

Hours of operation for project are 9am-9pm EST 7 days a week.

• Every other weekend and 1-2 night shifts/week required.
  • Shift option to be discussed during interview.
• Shift option to be discussed during interview.

MINIMUM REQUIREMENTS:

• Excellent PC and internet navigation skills
• Excellent written and verbal communication skills.
• Fast learner, ability to maintain an in-depth understanding of the training curriculum.
• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
• Must be able to download an app on a Smartphone or tablet.
• High School Diploma or G.E.D.
• Efficient time management skills
• High speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed)
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• Cell phone
• Private workspace or home office free of distractions and outside noise

PREFERRED QUALIFICATIONS:

• Ability to maintain confidentiality of program information.
• Strong customer service skills and knowledge of customer service best practices
• Proficiency with Microsoft Word, Excel, Outlook, and Internet
• Prior experience in a high-volume call center preferred.
• Ability to perform mathematical operations such as calculating percentages and working with large numbers.
• Ability to thrive in a fast-paced work environment.
• Ability to read, write, and speak English (Bilingual preferred)
• Ability to use analytical skills to interpret and evaluate information.
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.

Offers of employment are contingent upon a pre-employment background check including a drug test.