Customer Service Tech Agent

Overview

Pay $17.00-$20.00 an Hour

Product Support Specialist

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.
• Fair and competitive compensation.

Summary:

As a Product Support Specialist, you will interface with customers regarding technical aspects of our organizations products and services. This position will provide problem resolution and troubleshooting to customer over the telephone. This role will also be key in communication with product updates, feedback from customers to internal customers and will ensure customer satisfaction. This position will report to the Product Support Manager.

Duties and Responsibilities:

The duties and responsibilities of a Product Support Specialist will consist of, but are not limited to, the following:

• Answering customer product questions through CURT Group product knowledge and catalog
• Research and development of technical information and materials
• Update and document Hitch Application carryover list
• Maintenance of computer records of above items
• Perform other duties as assigned
• Solving customer/vendor problems through the correct CURT Group policy
• Research and development of competitive catalogs
• Troubleshooting, orders, shipments, discrepancies, etc.
• Research and development of product information and catalogs
• Communication with outside vendors and sales representatives.
• Preparing and attending industry trade shows

Competencies:

• Time Management/Organizational Ability
• Displaying Technical Expertise
• Problem Solving
• Decision Quality
• Results, Action Oriented
• Customer Focus

Requirements:

• Work Experience: 1 year of experience in Customer Relations in the automotive service field
• Physical, Mental and Visual Skills: Ability to read, write, type and sit for long periods of time up to 8 hours per day
• Cross-functional skills: Ability to work well cross-functionally with the accounting department and other departments; provides excellent internal and external customer service
• Organization Skills: Excellent organizational, ability to multi-tasking and shift priorities as needed
• Physical Environment: Normal office environment
• Education: High School Diploma or GED
• Communication Skills: Ability to handle multiple calls with a daily basis; must be able to assist and troubleshoot customer’s problems
• Computer Skills: Experience with Microsoft Office Suites as well as AS400

Preferred Requirements:

• Education: High School Diploma and or GED
• Computer Skills: Microsoft Office Suites and AS400

Work Authorization/Security Clearance

Work Authorization Must be able to pass EVerify.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement:

LCI provides equal employment opportunity to all Team Members and applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.