Customer Service Specialist (Remote)

Do you want to be part of the best team in the casino technology industry? Everi is looking for a Customer Service Specialist to be part of our amazing team. In this role, you will be assisting ers with questions and providing the basic guidelines for our products. You will have the opportunity to work with a variety of customers and use your expert relationship-building skills to provide world-class service.
What Will You Be Doing?
Provide technical support to all customers via trouble tickets, telephone, and email
Actively investigates and resolves software and hardware problems for users and issues trouble ticket reporting on all other problems
Work with product teams on support projects focusing on quality and productivity improvement
Assist patrons with the completion of transactions; provides explanation for any transaction denials
Utilize customer feedback to make improvement suggestions on products and services for better service delivery
Maintain the security and confidentiality of all patron and transaction data, protecting the consumer and company from liability through strict adherence to all applicable laws and standard operating procedures
Skills, Knowledge, & Expertise for the job:
Qualifications
Superior customer service skills
Strong Excel skills
Strong written communication skills
Nice to have's:
Experience working with Zendesk or Salesforce
Tech background
SQL & VPN knowledge
Why Us?
Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!


Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
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The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $20.25- $21.75 per hour and overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
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About Everi
We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!