Customer Service Specialist Jobs

Customer Support Specialist | Hybrid | Pittsburgh, PA | Software Company

Are you interested in breaking into technology?

Do you have a customer service background?

Have you got an interest in software support?

This could be the role for you!

We are working with a software company that is seeking a candidate with a strong customer service background who can interface with and support their clients.

What your day will look like:

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organization of material in accordance with client instruction.
• Liaising directly (by telephone and email) with legal teams, advising on best practices and assisting with technical and platform related queries.
• Working closely with Account Managers to manage and meet client expectations whilst helping to ensure client success.
• Prompt and accurate recording of task information for billing.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Processing data migrations from legacy technology solutions.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.

Benefits to You:

• Collaborative work environment
• Comprehensive benefits packaged
• Flexible Remote Work
• Award winning training

To be immediately considered please apply with your resume.