Customer Service Specialist Jobs

Bobcat of Ellettsville is a full service Bobcat Dealership. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Indy offers parts as well as both mobile and shop service, and a full line of concrete supplies. Bobcat of Ellettsville is seeking a Customer Service Specialist to join our team! We offer competitive pay, over two weeks of paid time off after 60 days of employment, and numerous opportunities for advancement. This position will handled rental, parts, and service responsibilities while also filling in as needed. If you have previous experience in a dealership setting, are customer service focused, and want to further your career, apply today! $50,000 - $60,000 Depends on experience Responsibilities

• Back up all other departments as needed based on availability.
• Handle the proper documentation for all equipment leaving and returning from rental. Maintain the rental and demo files.
• Contact customers for approval of repairs while managing realistic expectations.
• Open, monitor, and close repair orders.
• Initial point of contact for all service customers. write up repairs and note customer concerns.
• Other duties as required.
• Responsible for equipment rental and back up in-house sales of new/used equipment.
• Keep customers updated on progress of repairs from drop off to completion.
• Work closely with shop foreman/technicians on scheduling, repairs, and backlogs.
• Direct phone calls to appropriate personnel as needed.
• Prepare warranty repair orders for the Warranty Administrator.
• Assist in determination of parts requirements with customers/technicians, selling parts and providing order processing services.

Qualifications

• Familiarity with the inner workings of a service drive
• Relevant experience is a plus
• Must be able to pass a drug screen
• Excellent communication skills, both verbal and written

Physical Requirements

• Sitting most of the time
• Occasionally exposed to weather conditions, fumes, and loud noise
• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
• Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects

Benefits

• Paid Training
• Matching 401K Plan
• Short and Long-term Disability
• Health, Vision, and Dental Insurance
• Critical Care and Accident Insurance
• Paid Vacation and Flex Time
• Family friendly company
• Many opportunities for advancement (We prefer to promote from within)
• Employee Assistance Program
• Profit Sharing and Bonus Program
• Company Paid Life Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.