Customer Service Specialist - Full Time (Remote)

Our Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts.
Your Impact

• Busy day handling a high volume of inbound customer inquiries
• Report to an assigned Customer Service Supervisor
• Assist customers with questions while personalizing the experience for each caller
• Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data

What You Bring

• Communicate with a variety of customer styles, peers, and leaders
• Troubleshoot own technical problems (in partnership with IT when needed)
• You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
• Can sit for long periods of time
• Follow our computer system requirements
• Available to work weekends, holidays and additional hours
• Navigate multiple systems and screens while assisting customers
• Learn and work in a virtual environment with a set schedule and structured day

Compensation

• Benefits: Full-time Customer Service Specialists are benefit eligible after 90 days of employment. Our benefit options include medical, dental, and vision coverage, paid time off, a 401K savings program, an enhanced parental leave program, generous team member discount across our entire family of brands, and more!