Customer Service & Retail Front Desk Associate - Store #65 - 145 S Bentree Lane

Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.

We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.

JOB DESCRIPTION:

Customer Service & Retail Front Desk Associate – Experienced & Entry Level Positions Available!

Are you a people person? Do you love helping others? Motivated by results?

If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!

Experience is VALUED…

Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.*

…but no experience REQUIRED!

Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!

PAID TRAINING AVAILABLE!

We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*

What our Customer Service Reps love about Auto Glass Now:

• 401(k) company match for all employees
• PAID TIME OFF for full-time employees
• Competitive base pay rates
• Health, Vision, & Dental Insurance
• SAME DAY PAY available through myFlexPay
• Full-time & part-time schedules are available

As a Driven Brands Auto Glass Customer Service Rep, your job will be to:

• Answer phones and return customer calls
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Input documentation on all calls and follow-up with callers as needed
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Maintain a professional appearance and positive attitude
• Intake and assist walk-ins, appointments, and returning customers
• Provide excellent customer service
• Create estimates, price quotes, and invoices for auto work

All our CSR’s need to meet the following requirements:

• Must have basic computer skills
• Bilingual (Spanish) proficiency is a plus!
• Must have strong communication skills
• Prior phone or call center experience is a plus!
• Must have a positive attitude and customer service mindset

• Or more in markets with a higher cost of living

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