Customer Service Associate Jobs

Alsum Farms & Produce, Inc. is looking for a full-time Customer Service Associate! ! Alsum Farms & Produce, Inc. is a grower, packer, and shipper of potatoes & onions located in Friesland, WI.

A DAY IN THE LIFE OF AN ALSUM FARMS AND PRODUCE CUSTOMER SERVICE ASSOCIATE:

As a Customer Service Associate, you arrive each day ready to interact with the company's customers via telephone, email, or online chat to provide support and information on products or services. You will also collect and enter orders for produce. You will field customer questions and complaints and ensure that appropriate action is taken to resolve customers' problems and concerns. You are responsible for maintaining customer satisfaction and keep record of customer interactions.

Why the Customer Service Associate position is important to Alsum Companies: You are one very important step in the field-to-fork process because as a Customer Service Associate, you are the face of our brand, mission, and values to our customers. Your positive customer service attitude encourages our customers to remain loyal.

Job Details

Job Type: Full-time

Job Schedule: Monday through Friday 8:00am to 4:00pm; plus 2 Saturdays per month 7:30am to 1:00pm (sometimes earlier)

Work Location: Friesland, WI

You may be perfect for this part-time Customer Service Associate position if you:

• Are self-motivated and able to function as part of a team
• Have a high school diploma
• Are proficient with computer skills with the ability to learn new software; including our ERP system and Consentio ordering app
• Have excellent communication skills including active listening
• Are service-oriented and able to resolve customer grievances
• Have previous customer service experience

Physical Demands

• Must be able to lift 15 pounds at times
• Prolonged periods of sitting at a desk and working on a computer

Alsum Benefits

Alsum Farms & Produce offers its full-time (30 hours or more) employees:

• Profit sharing
• 401(k) with company match
• Employer contributed health plan
• Employer paid life insurance
• Vacation and holiday pay
• Onsite fitness center
• Educational assistance program
• Voluntary dental, life, disability, and vision insurance
• Employee discounts

We are an Equal Opportunity Employer and a Drug Free Workplace.

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