Customer Service Represntative Jobs

Casey Auto Group is actively seeking Customer Service Representatives for immediate hire to join our Business Development Center! We are looking for an energetic and driven person responsible for generating appointments with Customers who have expressed interest in a new or pre-owned vehicle. Our trained Business Development Representatives deliver a premium Customer Experience by responding to Customer inquiries in a prompt, professional, and courteous manner.

• Great fast-paced atmosphere! Great benefits package!
• Pay: $4,000.00 - $6,500.00 per month!
• High volume outbound and inbound calls!

Benefits of being a Casey Employee

• 401(k) Retirement Savings Plan
• Paid Vacation and Holidays
• Medical, Dental and Vision Insurance
• Short and Long Term Disability
• Legal Resources Coverage
• Employee Discounts
• Family owned and operated
• Career growth
• Health Joy (virtual membership to healthcare services)
• Paid Weekly
• FSA/HSA
• Gym membership discounts
• Life Insurance
• Employee Assistance Program
• Prescription Drug Coverage
• Direct deposit

Requirements and Skills

*Must be able to work 40 hours a week including evenings and weekends.*

The ideal candidate needs the following:

• Goal oriented and able to focus on completing tasks
• Strong organizational and time management skills
• Previous customer service or call center experience preferred
• Ability to work independently and as part of a team in a fast-paced environment
• A performance mindset.
• Outstanding Attendance and Punctuality
• Strong computer skills, able to type accurately and efficiently; multi-tasking
• Able to effectively work with management teams at all levels
• Excellent verbal and written communication skills
• Strong work ethic and motivated by results and self-improvement

Responsibilities

• Promptly and accurately, enter all customer inquiry data into the CRM
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Respond quickly to internet, phone, and live chat inquiries using the provided email templates & scripts.
• Answer customer calls and establish follow-up with sales appointments.
• Utilize CRM and other tracking systems daily.
• Demonstrate understanding and application of effective appointment setting strategies and techniques
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Be willing to make high volume outbound calls, as well as texting & emailing customers.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits. Follow up with customers to ensure satisfaction and produce referrals.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.