Customer Service Representative - Starting At $20/Hourly

Job Id: 23683926

• Customer Service in Florence, KY-Train onsite, after completing onsite training you may have the option to work from home by participating in our Home Office Program.

This position requires you to complete training onsite at 4600 HOUSTON RD, Building 2, Florence, KY 41042. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions and technology that is required.

We Offer:

• Day 1 Health Benefits!
• Competitive rates start at $20/hr
• 401(k) match
• Collaborative team environment
• Tuition Reimbursement
• Onsite Fitness Center and more!
• Flexible Work Strategies

The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Analyze and identify potential risks and identify solutions that meet client needs
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Develop and maintain working knowledge of specific groups of Citi products and services
• Assist with evaluating and resolving service inquiries from clients across different platforms
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Complete assigned tasks in an accurate and efficient manner

Qualifications:

• Demonstrated experience solving customer service inquiries
• 1-3 years’ work experience in a related role
• Proven ability to navigate multiple systems and customer service platforms concurrently
• Effective verbal and written communication skills
• Proficient in Microsoft Office and Windows Operating Systems
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Ability to work in a fast-paced environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Primary Location:

Florence Kentucky United States

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Primary Location Salary Range:

$41,600.00 - $53,600.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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