Customer Service Representative Jobs

Our Companies:
Our family of brands includes luxury and consumer goods that offer better-for-you options across the health and wellness industry. We’re looking for a highly motivated and proactive Customer Service Representative who will help maintain exceptional service standards and sustain high customer satisfaction.
The Role:
The Customer Service Representative will report to the Customer Service Manager and will be responsible for interacting with customers between multi-channel communications, identifying customers’ needs to deliver satisfaction, and achieving customer loyalty.
Location:
Louisville, KY - Onsite Monday - Thursday, Work from Home Friday
Responsibilities Can Include:

• Identify the appropriate and creative response and strategies to solve customer issues and inquiries in a timely manner that is on-brand and in line with company values
• Manage a high volume of multi-channel communications and customer support requests via email, live chat, and text
• Moderate website reviews, content, and returns
• Operating various internal software, including shipping and fulfillment, subscription, and rewards applications
• Provide customers with product recommendations
• Perform other related duties as assigned
• Prepares weekly and monthly CS reports
• Working closely with other internal departments such as our Social Media, Quality Assurance, and Warehouse Teams
• Communicates and serves customers with empathy, positive attitude and professionalism
• Impact customer loyalty and retention by creating and tracking personalized offers

Requirements

• Self-starter with the ability to work independently
• Strong written and verbal communication skills
• Ability to multi-task, prioritize, and time manage effectively in a fast-paced environment
• High School Diploma Required, Bachelor's Degree preferred
• Experience with Gorgias, Shopify, NetSuite, etc. is a plus
• Familiarity with CRM systems and practices
• Customer service experience
• Ability to analyze customer data and has problem-solving skills

Benefits

• Free product
• Health Benefits: Medical, Dental, Vision, Life Insurance, Disability, HSA / FSA / Dependent Care FSA
• 6 weeks paid parental leave
• 401(k) plan with employer match
• Monthly cell phone stipend
• AND MUCH MORE!
• PTO + 8 paid holidays