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Customer Service Representative P/T
Company | Money Mart Financial Services |
Address | Baton Rouge, LA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-07 |
Posted at | 1 year ago |
Company Description
- Reconcile cash float at the completion of shift.
- Complete all product and service transactions in the Point of Sale system.
- Promote all products and services.
- All other job related duties as directed by Management.
- Register new customers quickly and efficiently.
- General office duties and proper use of all office equipment.
- Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
- Sell and receive cash for / from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out).
- Successfully, open and close the store and complete all paperwork accurately.
- Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized.
- Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
- Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction.
- Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
- Understand and implement all procedures relating to Recordable Transactions.
- Extensive understanding of all company policies and procedures.
- Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
- Daily maintenance and upkeep of store.
- Prepare collection files and assist in the collection process.
- Enter customer information completely and accurately into the Point of Sale system.
- Knowledge of who to call in the case of an emergency.
- High School Diploma
- 1-2 years customer service and cash handling
- Problem Solving
- Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player
- Organization
- Accountability
- Sales Focus
- Job Knowledge
- Customer Service Orientation
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