Customer Service Representative Jobs

TGRP Solutions was established in 2010 as a professional resource company providing general augmentation and recruitment services in the accounting and finance realm. Over the subsequent three years, the company found much success in this realm but also realized there was a need for a more sophisticated and comprehensive consulting offering: an offering that could attract and retain top consulting talent and effectively serve CFO organizations of all sizes and complexities. With this in mind, our consulting concept was launched in 2013 and over the last eight years, we have built a best-in-class consulting team. With a focus on company culture and employee satisfaction, we are able to continually attract the best and brightest to our consulting team. With an “All-Star” consulting team in place, a scalable client-centric business model, and an emphasis on customer service, continuity, consistency, and transparency, we’ve established a solid client base that continues to use our advisory, project management, strategic augmentation services year after year.

We are looking for Customer Service Representatives to join our team.

This Customer Service Representative will act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries, utilizing excellent oral and written communication skills.

Responsibilities

• Receive incoming customer client calls using excellent customer service and telephone skills
• Uses related software, mainframe applications, and appropriate documentation to answer inquiries
• Answer inquiries and resolve customer issues.
• Work directly with external business, corporate customers and operational staff to resolve issues, customer problems and more complex inquiries
• Tracks regular target performance and provides results to management and ensures accuracy of documentation including
• This Customer Service Representative will act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries utilizing excellent oral and written communication skills

Qualifications

• Requires efficient and accurate handling of money
• Requires excellent oral and written communication skills while assisting and interacting with customers and associates
• High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience
• Strong data entry and computer skills
• Requires the ability to operate office equipment (copiers, phones, computers, etc.)

Benefits

Health Insurance

Flexible schedule

TGRP Solutions is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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