Customer Service Representative Jobs

Saxonburg, PA

Luxfer Powders is a global leader in the development, manufacturing and supply of Magnesium and Zirconium based products and services to technology industries worldwide. We provide innovative products and solutions to global customers in a broad range of markets including Aerospace, Automotive, Oil & Gas, Ceramics, and healthcare. We have a wide range of products including hazardous, non-hazardous and export shipments. We are passionate about achieving high standards. At Luxfer, Customer First, Integrity, Accountability, Innovation, Personal Development and Teamwork are our core values.

Summary:

The Customer Service Representative will be responsible for addressing customer inquiries related to requests for a quote, order details, and information about our products. This role is also responsible for responding to customer complaints and driving resolution.

ESSENTIAL FUNCTIONS:

• Maintain active HAZMAT certifications for DOT, IATA and IMDG
• Schedule shipments and ensure trucks arrive as scheduled; create Bills of Lading and notify customers when shipments depart or of the need to be rescheduled
• Address customer complaints
• Maintain on-time delivery performance records as well as customer complaint log
• Other duties as assigned
• Obtain freight quotes using software from contracted third party logistics company and work with other freight companies as needed
• Process customer credit card payments and communicate with Accounting regarding customer payment as needed
• Support the Sales Managers and Director of Sales as needed
• Respond to customer inquiries related to requests for quote, order details and documentation
• Review and enter customer purchase orders; communicate with Operations regarding lead time; provide formal order acknowledgement to customers

Qualifications And Requirements

• 2+ years of customer service experience required
• Ability to effectively participate in cross functional teams
• Detail-oriented
• Strong time management and organization skills
• Bachelor’s Degree preferred
• Exceptional communication skills, both verbal and written
• Strong interpersonal skills

Luxfer MEL Technologies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Women, minorities, and veterans are encouraged to apply.

This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce’s Bureau of Industry and Security, U.S. Department of State Office of Defense Trade Controls, or other applicable government agency. Candidates must be authorized to work in the US.

We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required.

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