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Company | House of Rohl |
Address | West Pittsburg, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Goods |
Expires | 2023-09-08 |
Posted at | 8 months ago |
Company Description
- Provides a classic "Show Room Experience" to consumers via telephone on each call answered.
- Support warranty claims-working in an ERP system
- Handles and resolves general product or service calls from consumers by identifying the issue, determining the cause of the problem, and selecting and explaining the best resolution; escalates complex issues to the Lead Product Consultants
- Data Collection
- Provides support to customers via email, responding to approximately 20-50 emails per day
- Work with a team on post-sale support, with a common goal
- Fields on average 75 incoming calls per day
- Support customer calls via call center
- Perform other duties as assigned
- SAP experience preferred
- Resourcefulness
- Resilience
- Ability to actively listen to customer needs and demonstrate empathy
- Excellent written and verbal communication skills
- Plumbing experience preferred
- Team player that can work well with others and that is adaptable to learning current systems
- Minimum of 2 years of experience in Customer Service or a similar position is required
- Situational Adaptability
- Self-starter with a passion for growth
- Must possess organizational and time management skills
- Strong troubleshooting and resolution skills required
- Experience using various software (Email, ERP/Order Entry Software, MS Office)
- High-end brand experience preferred
- Drives Engagement
- Decision Quality
- Polished professional and compassionate demeanor COMPETENCIES:
- High School Diploma or GED is required
- Charitable gift matching
- Adoption Assistance
- Associate Purchase Program on All Fortune Brands Innovation products
- Associate appreciation/recognition programs
- Scholarship program for children of employees
- All the Insurance coverage you’d expect including medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K all effective on your date of hire
- Culture committed to work life balance with flexible work options and generous PTO
- All your information will be confidential according to EEO guidelines.
- The salary range for this position is $33,000 - $41, 000.
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