Customer Service Representative Jobs

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. Messer offers over 120 years of expertise in industrial, medical, specialty and electronic gases. The company delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in the company’s daily operations.

Messer Americas is part of the Messer Group GmbH, representing a USD ~3.8 billion enterprise with presence in the Americas, Europe and Asia.

SUMMARY:

The Customer Service Representative will be responsible for answering telephone call inquiries and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction.

DUTIES AND RESPONSIBILITIES:

• Log into phone system and use appropriate codes for activities
• Handles customer interactions via phone, e-mail and mail
• Ensure accurate order entry and timely feedback to customer inquiries
• Process requests for quotations, order entry and product questions from customers

SKILLS AND EXPERIENCE REQUIRED:

• Ability to manage self in a fast-paced business environment
• Strong verbal and written communication skills
• Excellent listening skills and the ability to empathize with customers
• Effectively manage work hours and demonstrate strong organizational skills
• Skilled at establishing and maintaining effective working relationships
• Thorough, organized and systematic in approach to work