Customer Service Representative Jobs

Renewal by Andersen is a window replacement subsidiary of Andersen Corporate, a company that has revolutionize window and door business for more than 110 years.  Our process begins with a free in-home consultation to listen to customer's needs. We then make custom, energy efficient composite and professionally install them for optimal performance.  We are in over 100 markets in the U.S., becoming the largest replacement window company in the country.
We are currently seeking to hire a Customer Service Representative for our office in St. Louis, MO. In this role, you are the voice of Renewal by Andersen. You will be the customers first contact after a sale is made. You will answer any initial questions they may have and be their contact through the life cycle of the installation. You will work closely with other teams to ensure a smooth transaction.
Experience/Requirements

• Experience deescalating customer issues while building brand value
• Intermediate knowledge of Microsoft Office including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
• Experience listening to the customer and understand what their needs
• 2+ years' experience in customer service role over the phone

Perks
As an innovative and industry leading organization, we think of benefits broadly.  From your health care to your work environment, to your quality of life, we think beyond basic benefits to provide total rewards package including, but not limited to:

• Health Savings Account contributions
• An environment where collaboration and efficiency are key
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus PTO
• A culture that supports work/life balance
• 401K plan and yearly bonus
• Special product pricing for employees