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- Customer Service Representative
- Payroll Customer Service Representative
- Experienced Customer Service Representative
- Licensed Customer Service Representative
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- Distribution Customer Service Representative
- Customer Service Representative 2022
- Service Department Customer Service Representative
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- Customer Service Representative
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Company | Sharecare |
Address | Massachusetts, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-10-02 |
Posted at | 7 months ago |
:
- This is an on-site position that will require a COVID-19 vaccination.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Escalate issues internally and follow up on escalated issues.
- Meet or exceed established call center metrics, attendance standards and quality levels.
- Use computer tools to accurately process and document information.
- Proactively educate caller on program benefits.
- In accordance with standard protocol.
- Develop rapport with callers and appropriately adjust communication style.
- Perform problem analysis, problem determination and recommended resolutions to the callers.
- Provide accurate information about Sharecare programs and services.
- Identify, evaluate and prioritize caller needs, questions and concerns. Formulate plans of resolution and respond appropriately and efficiently.
- High School Diploma
- Must be able to multi-task
- Have the ability to work effectively with others in a team environment
- Covid-19 vaccination
- Prior experience in a customer service related field preferred.
- Computer keyboard proficiency and internet navigation skills required
- Great communication skills
- General working knowledge of Microsoft Word & Outlook
- Ability to thrive in a fast-growing always changing environment
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