Customer Service Representative (Csr)

Summary:The Customer Service Supervisor is responsible for the day to day supervision of the entire Customer Service Representative (CSR) teams from checking attendance to resolving conflicts.

Compensation: This is a non-exempt, hourly role. Hourly rates start at $18.00, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires generally ranges between $38,440 and $52,550 or more, depending on experience, overtime hours worked and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Provide high level of customer service.
• Communicate professionally with customer on showroom floor.
• Performs additional duties as required and or requested. Excellent oral and written English language communication skills.
• Effective and efficient handling of customer transactions.
• Availability to work on Saturday.
• Track stock levels to ensure customer orders are handled effectively and track orders to make sure customer is receiving in Timely Manner.
• Appropriately identify and escalate customer issues.
• Build and maintain company customer relationships.
• Ability to stand long periods of time.
• Retains up to date knowledge of company products.
• Partners with Sales Representative to keep orders and account Transactions up to date.
• Consistent following up on orders and commitments in a timely manner with customers.
• Proactively seeks to assist customers. Maintain catalogs and samples stocked throughout the showrooms for easy customer access.
• Answer inbound customer calls.
• Provide high level service to customers in the showroom
• Practice Customer focus, collaboration, and communication with team.
• Performs additional duties as required and or requested.

Additionally the candidate must meet the following Education and Experience requirements:

• Ability to determine solutions for customers.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, and volume.
• Bachelor's degree (B. A.) or equivalent from a four-year college or two to four years of related experience and/or training; or equivalent combination of education and experience.
• Proficient in using Microsoft Office – Outlook, PowerPoint and Excel.
• Ability to multitask within the work area – inter team and intra team.
• Must be results-oriented and able to work both independently and within a team environment.
• Two (2) plus years’ experience in a professional environment.
• Must possess excellent verbal and written communication skills.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Annual pay increases
• Charitable donation matching programs
• Referral, Holiday, and Annual Bonuses
• Company-paid Short Term and Long Term disability;
• Tuition Reimbursement
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.
• Traditional and Roth 401(k) plans with company matching contributions
• Company-paid Life Insurance

About MSI: Founded in 1975, MSI is a leading supplier of flooring, countertop, wall tile, and hardscaping products in North America. Headquartered in Orange, California, MSI also maintains over 30 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of quartz, porcelain, ceramic, LVT, natural stone and glass products imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• MSI Founder named the Entrepreneur of the Year - Ernst and Young
• Top Workplaces Award winner multiple times - Top Workplaces
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Supplier Diversity Award - Home Depot

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.MSI provides reasonable accommodations for all employees and applicants.If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.