Customer Service Representative Jobs

If you are interested in a career in the fast paced e-commerce industry, please respond to our advertisement by

Email to: [email protected]

Classification: Full-Time - Hourly

Email resume & cover letter to: [email protected]

We are looking for a fun, computer savvy, technically inclined, smart, energetic, passionate to work, and hard-working individual to pro-actively answer day-to-day calls, communicate through website live chat, and respond to emails in our customer service department. The individual should be comfortable and willing to work in multiple functions and departments to learn, develop, and grow within our company. Our company is expanding and professional growth within the organization is available.

Duties & Responsibilities:

• Communicate with team members through Slack.
• Perform other related duties as requested.
• Work effectively with others in a team environment to identify and resolve problems.
• Engage customers through social media channels.
• Engage in weekly team meetings.
• Manage daily high-volume calls, live chat, and Zendesk support emails.
• Place orders over the phone, responding to customer inquiries, and resolving issues by offering solutions.
• Work effectively with vendors and shipping companies to communicate order tracking information.

Required Qualifications:

• Professional in appearance, attitude, and actions.
• High School Diploma
• Strong negotiation skills.
• 1 year of similar call center or retail experience.
• Effective communicator; comfortable interacting with customers and internal partners in a professional manner.
• Hybrid work-from-home schedule available
• Experience using E-commerce platform & software (Shopify, Magento, ShipStation, Fulfillify, Zendesk, etc.)
• Excellent written and verbal communication skills.
• Must have analytical thinking skills and a detail-oriented personality.
• Able to work a full-time schedule Monday- Friday 7:30 AM-4:00 PM
• Ability to type 45 wpm or higher.
• Extremely organized and able to work with minimum supervision.
• Must be at least 18 years of age