Customer Service Representative Jobs

Type of Position:

• Full-time
• Part-time Hours /week

Regular work days*:
Monday - Friday

• Some Saturdays Required

Regular work hours*:
7:45 AM to 5:00 PM

• Work hours may vary.

FLSA Status:

• Exempt Non-Exempt

• Work hours/days listed are intended to be a general schedule.

Employer may rearrange work schedule or request additional hours be worked to meet the needs of the business.

Primary

• Uphold confidentiality of customer conversations, information, and proprietary bank information
• Process a wide range of teller transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate and courteous manner
• Promote and explain products and services offered by BankNorth to all customer
• Provide customers with a variety of account related assistance
• Maintain balanced cash drawer and appropriate cash limits
• Open new consumer accounts, explaining deposit products and services available
• High ability to remain flexible and multi-task with shifting priorities on a daily basis

Secondary

• Provide support and service to co-workers to maintain and enhance customer service
• Take ownership of customers by responding to inquiries and requests or directing them to the appropriate resources
• Deliver consistent, superior customer service in accordance with BankNorth standards
• Knowledge of the various products, services, and delivery systems
• Professionally represent BankNorth in community affairs and civic organizations

Additional

• Participate in training and bank meetings as related to position
• Follow established opening and closing procedures

• Must be able to effectively share and explain pertinent information with bank employees.
• Must be willing to collaborate and cooperate with others in the organization and possess effective working relationships with co-workers.
• Must be able to speak effectively, actively listen and express thoughts in a clear, thorough manner.
• Cash handling experience preferred
• Must have a positive attitude, leadership skills, and a strong customer orientation.
• Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism.
• Must maintain confidentiality and security of customer conversations and information as well as bank information, records, and proprietary systems.
• Must be able to demonstrate work stability, be self-sufficient and self-motivating with satisfactory attendance/punctuality and an ability to be flexible in work schedule.
• Must possess a High School diploma or equivalent along with basic math proficiency and a proficiency in computer and keyboard, specifically Microsoft Word and Excel, Windows and the Internet.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They do not include all aspects of the position such as the potential additional duties assigned by the Supervisor, or the requirement for flexibility in helping others.

The job description is not intended as a contract of employment and does not constitute one. All employment with BankNorth is “at will” unless the employee has a written contract of employment.