Customer Service Representative Jobs

Date: May 5, 2023

Location:Colorado Springs, CO, US

Requisition ID: 2180

Description:

Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.

The responsibilities for this position include but are not limited to the following duties:

• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries

• Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

• Web camera visibility

Our agents start at $14 an hour base pay + attendance bonus incentives

Training is 8-5pm eastern time Monday thru Friday for 4-5 weeks. The operations schedules range between 8am & 8pm

Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)

Paid Time Off

• High School diploma or equivalent is required.
• Apply knowledge and skills to complete a wide range of tasks.
• Minimum typing speed = 30-35 wpm preferred
• Must have Internet to include a router with Ethernet jack for connectivity to PC
• Basic knowledge of personal computers required
• Must have a private workstation to perform your work
• Problem-solving skills.
• Call center experience. Health insurance experience preferred.
• Strong reading comprehension and writing skills
• Substantial understanding of the job
• 2 years customer service experience preferred
• Excellent written and verbal skills.
• Follow established procedures to meet customer needs.