Customer Service Representative Jobs

Benefit/Perks

• Hard work, collaboration, humanity, fun, and laughter
• Flexible Scheduling
• Competitive Compensation
• Career path development

Company OverviewSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives. WHAT YOU BRING TO THE TABLE:

• Strong attention to detail
• Assist in handling customer complaints and problems in a professional manner
• Valid driver’s license required
• Multitasking – must have the ability to simultaneously process multiple tasks
• Notary Public certification may be required
• Some supervisory skills preferred
• A high school diploma or equivalent required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Outstanding time management and organizational skills
• Effective verbal and written communication skills
• Previous customer service or sales experience in a retail environment
• Ability to translate customer requirements into final products or services
• Ability to work flexible hours
• Exceptional customer service skills

WHAT WE EXPECT OF YOU:

• Assists customers with their product and service need in person, through email, and by phone
• Opens and closes the center, cash register, and other center systems
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Maintains the center consistent with established standards
• Captures, complete tasks, and organizes Virtual Mail
• Processes customer sales through the point-of-sale system
• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Assists management in maintaining, ordering, and stocking inventory
• Sorts and deposits mail in private mailboxes

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to lift at least 50 pounds
• May be required to operate a motor vehicle
• Must be able to stand behind a sales counter for extended periods of time
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner
• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.