Customer Service Representative Jobs

NPW is seeking a driven and experienced Customer Service Representative to join our team.
The ideal candidate for this position will be initiative-taking and have the ability to provide exceptional customer service while supplying customers with timely & accurate information regarding accounts, and order status, and responding to customer concerns or complaints.
Who is NPW?
NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, over 50 company owner locations in 16 states and Canada that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.
Responsibilities
Primary Duties and Responsibilities:

• Provides technical advice, troubleshoots, & finds solutions to the customer's problem.
• Act as the first point of contact for new and existing customers.
• Processes & enters orders in the system using relevant computer software.
• Minimum of one (1) year of inside sales or customer service experience.
• Review customer accounts and make any necessary adjustments.
• Engage with customers to assess and fully identify customer needs.
• Thorough knowledge of the automotive industry required.
• Must have excellent phone etiquette.
• Excellent customer service and communication skills.
• Bilingual English/Spanish is a PLUS!
• Escalate customer concerns or complaints as needed to the appropriate department.
• Positive and professional attitude.
• Additional duties as assigned by the Warehouse Manager.

Physical Requirements

• Must be able to occasionally lift a minimum of 50 lbs.
• Regularly required to stand, walk, use hands, reach with arms, speak, and listen.
• Consistently lift/carry 10-20lbs.

Team Member Benefits

• Paid Time Off
• Weekly pay
• 401K
• Advancement Opportunities
• Health Benefits
• Employee Purchase Program

If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!
We are a drug-free workplace.
Qualified applicants must successfully pass a pre-employment drug screening.