Customer Service Representative / Installation Coordinator

Sun Glow Inc. has been serving communities in the Portland area since its founding in 1972. We provide both residential and commercial HVAC services, and one of our top goals is to be sure our customers experience the highest comfort with maximum satisfaction.

Currently, we're looking for a Customer Service Representative / Installation Coordinator to join our team. This role is a great fit for you if you thrive in a fast-paced environment, enjoy wearing different hats, and have outstanding customer service.

Primary Job Functions: Coordinate day-to-day scheduling of installations with the Install Manager. Ensure all job packets are ready for installation. Responsible for the creation of sales & install packets, contacting customers regarding scheduling issues, and scheduling subcontractors, permits, and inspections. Responsible for coordinating communication between installers, Install Manager, customers, vendors, and the office. Schedule all sales appointments using a sales lead sheet, daily tracking of sales leads in the sales performance report, and oversee internal marketing- neighborhood, existing, and referral programs. Complete all happy calls for sales appointments and installations.

Work Hours: Mon - Fri, 8:00 am - 5:00 pm; occasional overtime may be required

Starting Pay: $18.00 - $25.00 per hour, depending on experience

Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, IRA with the Company Match

Required Qualifications

• Prior experience working with a multi-line phone system
• Proficient in Word, Outlook, Excel
• 2+ years working in a busy office setting with similar job duties
• Familiarity with GPS or mapping software desired
• Project coordination or similar experience is highly desired