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Company | EcoShield Pest Solutions |
Address | Norristown, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Environmental Services |
Expires | 2023-07-17 |
Posted at | 10 months ago |
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
- Paid time off
- Employee and Friends/Family Discounted Pest Control Services
- Dental
- Competitive hourly rate ($16.00 - $18.00 DOE)
- Benefits (employee as well as family)
- Vision
- Short-Term and Long-Term Disability
- Voluntary Life
- Medical
- Rally Health and Wellness Program
- Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
- Health Savings Account (HSA)
- 10 company-paid holidays
- Paid Vacation
- Additional compensation opportunities
- Employee Assistance Program
- 401(k), with match of 100% of the first 3% of each employee’s contribution and 50% of the next 2%
- Schedule appointments for new and recurring pest control services
- Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
- Answer and log calls from customers, technicians, and management in internal, secure system
- Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
- Perform daily and weekly Pest Routes system clean-ups or “scrubs”
- Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
- Appropriately escalate inquiries or issues to management
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Complete and pass monthly trainings in Pest Webs system
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
- The employee must occasionally lift and/or move up to 25 pounds.
- Most work is done sitting, for prolonged periods of time in front of a screen
- Work is inside a climate-controlled office with moderate noise level
- The noise level in the work environment is low to moderate.
- Be willing to work Monday - Friday, alternating Saturdays and some holidays
- Have a commitment to honest and exceptional customer service
- Able to type 60 WPM
- Bilingual
- Proficient with the Microsoft Office Suite
- Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
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