Customer Service Representative Jobs

WE ARE HIRING A CUSTOMER SERVICE REPRESENTATIVE!!!

We are the plumbing, electrical, heating and air conditioning company that thousands of Pittsburgh Residents have trusted for more than two generations. We offer home services to residents of central PA. We continue to be a family owned and operated company, employing the residents of the towns that we service. From our customer service experts, office staff, plumbers, HVAC techs and electricians, we are proud of our staff and consider them to be an extension of our family.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments due to incoming call volume while doing whatever is necessary to promote customer satisfaction.

What can we do for you?

• The opportunity to join a team-orientated and team-focused company
• Opportunity to earn top pay in the area
• Consistent and reliable full-time year-round work.
• Give back and support the community in many different endevors
• Continuous opportunity for growth and education
• 2nd generation owner
• Treats all employees like family
• Been in business since 1964
• Growth opportunity

Benefits For Customer Service Representative

• Vision Insurance
• Medical Insurance
• Retirement Benefit
• Disability Insurance
• In House Training Programs
• Company Rewards Program
• Dental Insurance
• Education Program
• Life Insurance
• Pay ranges from $16 - $18/hour!

Responsibilities Of a Customer Service Representative

• Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Be professional and establish customer rapport, encouraging repeat business.
• Maintain and update customer database with complete and accurate information.
• Participate in training to boost booked calls and practice outbound calling.
• Respond to customer requests, resolve issues and promote the brand.
• Convert incoming customer calls into booked service appointments.

Requirements Of a Customer Service Representative

• Competitive individual contributor who also loves to win as a team.
• Call Center experience preferred
• Highly organized with exceptional follow-through abilities.
• Bachelor's degree or equivalent is a plus.
• Strong verbal and written communication.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Ability to build trust and demonstrate empathy.
• IT competent; good typist and proficient with phone systems.
• Highly motivated, flexible, and great attitude on life

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.