Customer Service Representative - 079

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

• Face-to-face customer interaction.
• Other duties as assigned.
• Read and interpret various reports and documents.
• Process mail incoming and outgoing per criteria.
• Proper completion of sale documents.
• Update lot (vehicle) notes in the system.
• Contact clients to obtain vehicle pick-up information.
• Answer multi-line telephone in a professional manner.
• File documents according to criteria.
• Receive and process payments.
• Use company resources to gather information and offer solutions to meet customer needs.

Required Skills & Experience:

• Excellent written and verbal skills
• Bilingual skills a plus
• One year of office support experience in a customer service role preferred
• Computer proficiency - MS Suite
• Professional appearance
• High School diploma
• Attention to detail
• Proficient with office equipment
• Problem-solving
• Occasional overtime as needed
• Ability to multi-task in a fast-paced environment
• Excellent customer service skills and attitude
• Typing speed 45WPM

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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