Customer Service Representative - 020

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.

• Process mail incoming and outgoing per criteria.
• Proper completion of sale documents.
• Other duties as assigned.
• Update lot (vehicle) notes in the system.
• Contact clients to obtain vehicle pick-up information.
• Read and interpret various reports and documents.
• Answer multi-line telephone in a professional manner.
• Use company resources to gather information and offer solutions to meet customer needs.
• Receive and process payments.
• File documents according to criteria.
• Face-to-face customer interaction.

Required Skills & Experience:

• One year of office support experience in a customer service role preferred
• Attention to detail
• Typing speed 45WPM
• Occasional overtime as needed
• Ability to multi-task in a fast-paced environment
• Problem-solving
• Excellent written and verbal skills
• Computer proficiency - MS Suite
• Bilingual skills a plus
• Professional appearance
• Proficient with office equipment
• High School diploma
• Excellent customer service skills and attitude

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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