Customer Service Jobs

Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall, deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries and handle and resolve customer complaints.

Responsibilities

• Knowing our products inside and out so that you can answer questions.
• Communicating with customers through various channels.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Managing a team of junior customer service representatives.
• Providing feedback on the efficiency of the customer service process.
• Communicating and coordinating with colleagues as necessary.
• Processing orders, forms, applications, and requests.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Responding promptly to customer inquiries.

Requirments:

• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.
• High school diploma, general education degree, or equivalent.
• Comfortable using computers.