Customer Service Coordinator - Part-Time

We're growing, and we're excited to offer this opportunity.

At Zoom we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction. For those who meet these requirements, a challenging environment with plenty of opportunity awaits.

Zoom maintains a healthy corporate culture that values the contributions of our employees. Superior customer service are our hallmarks. We go out of our way to ensure that we’re responsive to our customer’s needs and our employees are rewarded accordingly.

As a fast-growing industry leader, our customers are assured that Zoom’s service is unparalleled. Our Technicians are some of the most highly trained individuals in the business. Zoom’s name stands apart as a caring employer that provides sound opportunities to advance within the company.

At Zoom, our Service Coordinators are the life-blood of our business. Everything starts with them. Customers get their first impressions of Zoom the moment the telephone call is answered. Service Coordinators at Zoom are engaged and compassionate to our customers needs. Their goals are to answer each call swiftly, empathize with the customer, gather information about the service request, enter that information into our software system, and then quickly dispatch a technician to the site of the drain emergency.

Duties & Responsibilities

• Keep records of customer interactions, process customer accounts and file documents
• Generate sales leads
• Build sustainable relationships of trust through open and interactive communication
• Schedule & communicate with technicians to meet customer requirement
• Effectively manage incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Go the extra mile to engage customers
• Assign work orders based on priority to the available work force
• Meet personal/team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies

Hours & Work Schedule

Part-time, flexible hours available

What kind of people are hired for this position?

We want Service Coordinators who care about their customers and who genuinely like helping solve problems. We hire NICE people!

• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiarity with dispatch practices
• Customer orientation and ability to adapt/respond to different types of customers
• Spanish-speaking/bilingual a plus

Our people mean everything to us and we only recruit the best.

We offer great benefits and opportunities to grow with us:

• Positive Team Atmosphere
• Career Advancement
• Each location is independently owned and operated
• Company Supplied Uniforms
• Company Gatherings
• Recognition & Rewards
• Bonus Opportunities

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