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Customer Service Coordinator Jobs
Company | Blueboard |
Address | Cincinnati, OH, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Human Resources Services |
Expires | 2023-07-10 |
Posted at | 11 months ago |
About Blueboard:
- Plan & Prioritize: Juggle a pipeline of experiences in various stages of planning and bring them to completion in a timely manner.
- Back Office Coordination: Detail, assign and coordinate with Research and Bookings Operations Teams to ensure thorough details are notated in all systems, logistics are coordinated with providers, experiences are booked, and essential information is communicated to Recipients.
- Highly Responsive: Manage all client-facing communication with reward Recipients (some of our clients’ top employees) via phone and email to assist them in choosing and planning their experience/activity.
- Roll with the Punches: Handle activity/reservation changes, challenging situations and process changes that arise unexpectedly, and ensure that our Recipients don't experience disruptions or difficulties with their experiences.
- Detail Oriented
- Organization and Time Management
- Sales
- Conflict Resolution and Problem-Solving
- Relationship Management
- Coordination / Communication
- You are excited about working for a startup and tackling the challenges of scaling a successful business.
- Fluent in Google Apps (Google Docs, Sheets), web applications (CRM, Slack, Zendesk)Strong typing skills - minimum 60 WPM.
- You are extremely thorough and detail oriented in note-taking.
- You are flexible, creative, and orientated toward problem-solving.
- Fluency in English is required, and any additional language skills are a plus!
- You are organized and able to prioritize tasks effectively.
- You are an excellent listener, and you are able to translate ideas into reality.
- You have a Customer Service mindset, and you genuinely enjoy helping others feel comfortable and satisfied while planning their experiences.
- You are passionate about building meaningful relationships with your Recipients and your team.
- Your written and verbal communication is precise and personable.
- You are technologically savvy and adaptable to learning multiple systems and new platforms
- Previous experience using Trello is preferred. Hospitality or service experience is a plus!
- You are a strong communicator and love being on the phone.
- You enjoy planning and organizing adventures in your free time.
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