Customer Service Coordinator Full-Time

Initial pay range is between $20 and $24 per hour
Sign On Incentive
$500 after 30 days
Another $500 after 60 days
$1,000 after 90 days
ITAR necessitates USA citizenship.
The Customer Service Representative will handle customer inquiries and address issues. Limited warehouse responsibilities may also be required.
Responsibilities

• Maintain customer accounts and records.
• Perform other duties as assigned.
• Enter orders for new or additional products.
• Assist customers by phone, email, chat, or in-person regarding products and services.
• Resolve customer issues and complaints.
• Limited warehouse duties include: operating forklift, coordinating shipping, and ordering supplies.
• Forward customer complaints or queries to the appropriate staff.

Skills/Abilities Required

• Proficient computer skills with the ability to learn new software.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.

Education And Experience

• Customer service experience required.
• High school diploma or equivalent.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Benefits

• 401(k) Plan.
• Medical, Dental, and Vision Insurance.
• Company Paid Short-Term Disability.
• Company Paid Life Insurance.
• Paid Time Off – 3 weeks first year accrued monthly.
• Wellness Program.
• Company Paid Long-Term Disability.
• Paid Holidays.

About Us
SurfacePrep is the largest national network of regional distributors of high-quality abrasive blasting media, specialty ceramics, and abrasive finishing equipment. We were established in 1956 and have 37 facilities in the U.S.A., Canada, and the U.K. Our expert staff work closely with local manufacturers to develop the best possible solution for every process. We offer a complete selection of abrasive blast media, ranging from various types of aluminum oxide to steel shot and grit. We also provide parts, accessories, and tools to meet customer needs.
You Should Have Knowledge Of

• Excellent Communication Skills
• Basic Computer Skills

Salary Info
$20 - $24 / hr