Customer Service- Cashier Jobs

The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!

This position starts at $15.00 / hour.

• Must be passionate about people and committed to customer service excellence!
• Authorized to work within the U.S.
• Ability to work a schedule based on the business needs of the store location.
• Must be able to read, write, speak, and understand English.
• Must be able to work as a team member and interact positively with customers.
• Must possess a high standard of integrity and reliability.
• Successful completion of e-learnings and department training programs.

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Verify identification for beer and wine purchases (where applicable).
• Follow company cash handling procedures and maintain acceptable over/short record
• Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
• Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.
• Other duties as assigned by management
• Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.
• Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.
• Notify customer service manager or assistant customer service manager of any problems customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
• Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.

Secondary Job Functions

• Assist in training new associates.
• Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.
• Return shopping carts and hand baskets to the proper location.

Physical Demands

Frequency

Sitting

0% (N) Never

Carrying up to 50 lbs, stooping, kneeling, or crouching.

1-33% (O) Occasionally

Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.

34-66% (F) Frequently

Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).

0% (N) Never

Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of the back and neck and cluttered floor space.

67-100% (C) Continuously

Machines, tools, and equipment utilized

Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.

Repetitive Action

The continuous movement of the entire body.

Working Conditions Working environment is inside.