Customer Service Associate-Base Camp

Job Summary:

Each shift at Base Camp is busy and involves many tasks. A Customer Service Associate is the face of Base Camp, so providing a superior customer experience is always our priority. You will be considered an important contributing member of the team. Your efforts will be supported, guided, and encouraged. Your own drive and skills are the only limits to your career opportunities. We offer a career, not just a job. The following positions in our company have been filled by people who started in the store: Assistant Manager, Store Manager, District Manager, Pricebook Coordinator, Merchandising Director, Training Director, IT Director, and CEO.

Duties:

• Enter all sales in the Passport at the time of sale.
• Treat customers, co-workers, and vendors as you would want to be treated.
• Prepare and stock fast food items. Learn hot and cold requirements.
• Be safety and security conscious, following guidelines set out in the safety manual, and report any incidents to your store manager immediately.
• Maintain cleanliness of the interior building including restrooms.
• Performs other similar or related duties as assigned.
• Report to work on time.
• Provide fast, efficient, friendly customer service. Always greeting and thanking all customers and resolving any customer concerns that may arise.
• Be knowledgeable about and follow company policies.
• Attend store team meetings and contribute your concerns and ideas.
• Brew coffee, prepare and stock other dispensed beverages and supplies.
• Complete and submit daily paperwork.
• Be flexible with changes, including the possibility of rotating shifts, exchanged shifts, and extra hours in emergencies.
• Maintain the cleanliness of the exterior building, fuel pumps, and parking lot.
• Check-in vendor deliveries, ensuring all products invoiced are received.
• Restock, face, and clean shelves and coolers. Verify no out-of-date merchandise exists.
• Maintain a positive attitude.

Skills & Qualifications:

• Occasionally requires lifting or moving up to 50 pounds. Frequently requires lifting or moving up to 25 pounds.
• Service orientation-Actively looking for ways to help people.
• Able to follow directions and remain calm under pressure.
• Able to operate Passport cash register and count change to customers.
• Must be 19 years of age to sell alcohol.
• Preferred convenience store or grocery store experience as a cashier.
• Strong oral and written communication.
• Must be in physically good shape and able to stand during the entire work shift.