Customer Service Agent (Phone Calls, Chat Messaging, And Emails)

Cascade FinTech is looking for EXPERIENCED Part-Time and Full-Time Happy people to join our growing team at Cascade Financial Technology Corp, where our goal is to provide world-class customer service to our prepaid cardholders. So, if you are a happy, pleasant, helpful, and overall positive person, this may be the job for you!

Office Hours 24/7/365 including weekends - In-Office Position (not remote).

(Training is during morning business hours)

Experienced - Ability and comfortable working independently for shifts at the office.

This is a small, rapidly growing office/ small call center environment, with no face-to-face with customers. No sales. As we are a young company, there is a lot of opportunity for growth. www.CascadeFinTech.com

We assist account holders via Phone Calls, Chat Messaging, and Emails with requests such as a profile change, transaction dispute, login trouble, etc.

Job Requirements:

• Ability to communicate clearly and professionally, both verbally and written.
• Experience in an office setting, customer interaction, call center or office customer service setting is preferred. 2+ years experience.
• Commitment to customer satisfaction.
• Have a pleasant, patient and friendly attitude.
• Fast typing skills a plus. Minimum 35wpm
• Have a "thick skin" and be willing and able to handle complaints and unpleasant customers.
• You must be able to pass a background check.
• Strong decision-making and analytical abilities.
• High School Diploma, GED, or equivalent certification.
• Fluent English both spoken and written.

Job Type: Full-time

Benefits:

• Paid Training
• Paid time off
• Vision insurance
• Health insurance
• Stock Options
• Life insurance
• Dental insurance
• 401K

Our Vision

We Power What FinTech Innovators Imagine.

Our Mission

Our mission is to empower our clients to launch the most innovative and inclusive payment products and services in the world. We will enable our clients to get their products into the market quickly with high-quality and easy-to-use API’s, mobile-first web designs, and smartphone applications. We will provide innovative technology through the Cascade Cloud and deliver best-in-class client services with a sense of warmth, individual pride, and company spirit.

Our Values

• Accountability: Follow Up and Follow Through in everything we do.
• Teamwork: Foster collaboration to achieve greatness and personal growth.
• Service: To be obsessed with delivering success by best understanding and satisfying the needs of our clients.
• Integrity: To be honest, transparent and committed to doing what is best for our clients and our company.
• Innovation: To leverage collective genius to empower innovation in everything we do.
• Happiness: Paying for what you want should be easy. We view our role as not only making payment technology secure, easy, and accessible for our clients, but in helping their customers get what they want when they want it. In short, we want to make everyone who comes in contact with our products and services happy...Every. Single. Time
• Quality: To go above and beyond, never compromising on quality, by continuously developing robust and secure products and services.