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Customer Service Advisor Jobs

Company

University of New Mexico
Address , Albuquerque, 87106, Nm
Employment type
Salary $12 an hour
Expires 2023-07-19
Posted at 11 months ago
Job Description
Requisition ID
req25394

Working Title
Customer Service Advisor

Pay
$12.00 Hourly

Campus
Main - Albuquerque, NM

Department
Communications Center (290C)

Employment Type
Student Employment

Student Type
Work-Study

Status
Non-Exempt

Background Check Required
No

For Best Consideration Date
5/11/2023

Position Summary
The Division of Enrollment Management mission is serving incoming, current and alumni students, including parents through coordinated efforts between Admissions, Financial Aid, Scholarships, Record and Registration and other support organizations with the goal in achieving individual student success.
We are seeking an energetic and personable student to support our Contact Center operations team where students and customers are assisted through inbound calls, live-chat, and instant messaging to answer diverse questions and provides accurate guidance in real time with the highest degree of customer service.
This position offers a unique perspective and insight into important services and operations the University provides to assist students in their success and retention.
Students will be trained on live-chat, inbound calls and other operational tools such as Banner, OnBase, Oracle RightNow (live-chat) and MS Teams to assist students.
Students must be achieving Satisfactory Academic Progress and receiving Federal or State Work-Study funding for the 22/23 and 23/24 aid years.
Seeking students available to work 12-16 hrs./week, during the fall and spring terms, and interest to work over the summer and two weeks prior to the start of spring term.

Minimum Qualifications

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.


Preferred Qualifications
  • Experience in delivering high levels of customer service: The candidate should have prior experience in providing customer service and should be committed to delivering high-quality service with each interaction.
  • Excellent communication skills: The candidate should have excellent communication skills, both verbal and written, to effectively communicate with customers through live chat, inbound calls, and Teams instant messaging.
  • Strong interpersonal skills: The candidate should have strong interpersonal skills and be a self-starter, problem solver, critical thinker, and able to assist others when needed.
  • Good computer skills: The candidate should be proficient in using computers and various software programs to perform the necessary job duties.
  • Excellent time management: The candidate should have strong time management skills, be reliable, and able to multi-task effectively.
  • Enthusiasm for learning new material: The candidate should have a willingness and eagerness to learn new information and keep up-to-date with the latest trends and practices in the industry.

Overall, the ideal candidate for this job should be customer-focused, have excellent communication and interpersonal skills, be a problem solver, a team player, and possess a strong work ethic.



Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Include: Resume and Cover Letter that addresses preferred qualifications and, Work-Study Award 22/23 & 23/24.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.