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Company | Defy Management |
Address | Roseville, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-26 |
Posted at | 9 months ago |
The customer comes first within the hospitality industry and that is no exception at COMPANY. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representative’s hospitality will be the difference between their encounter being just average or an exceptional one.
- Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
- Managing a team of Junior Customer Service Representatives
- Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
- Keeping a record of customer interactions, processed orders, and service schedules
- Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
- At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
- Ability to recognize, apply and explain your product or service knowledge
- Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
- Excellent communications skills
- Minimum of a high school diploma
- Be an effective problem solver
- Passion for increasing in-person hospitality skill set to build better relationships
- Outgoing personality with a passion for helping others
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