Customer Relations Associate Jobs

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit www.FiskerInc.com – and enjoy exclusive content across Fisker’s social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

Join the groundbreaking team at Fisker Inc. as a Customer Relations Associate, where you will serve as a vital link between our valued clients and the Fisker brand. As a Product and Brand Specialist, you will leverage your exceptional communication skills and social media acumen to engage with current Fisker reservation holders and prospective customers through our advanced CRM platform. Your dedication to providing top-notch customer service will play a pivotal role in delivering a world-class customer experience and leaving a lasting positive impression of the Fisker brand.

At Fisker, we value your ideas and thrive in a fast-paced work environment. If you are passionate about making an impact and want to be part of an unbeatable team, we want to hear from you!

Ready to embark on an exciting journey with Fisker? Take the first step and apply today!

Responsibilities

• Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
• Contribute to Fisker Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.
• Deliver daily support to current and prospective Fisker clients through various channels, including social media, email, phone, and web-based platforms, utilizing Salesforce.
• Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.
• Convert potential leads into reservations and facilitate new vehicle orders.
• Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.
• Reach out to Fisker enthusiasts and engage them in special events and activities.

Basic Qualifications / Knowledge / Experience

• Organizational skills with the ability to manage multiple client responses.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment.
• Strong social media acumen, with preferred prior experience.
• Eagerness to collaborate with numerous departments and adapt to different working styles.
• Strong dedication to delivering excellence in customer satisfaction.
• Ability to identify cases that require escalation and handle them efficiently.
• Strong follow-through skills.
• Positive outlook and energetic personality.
• Minimum of 2 years of experience in customer relations and customer service.
• Possession of a valid driver's license and an acceptable driving record.
• Solution-oriented mindset.

Preferred Skills / Experience / Competencies

• Decision Making: Make timely and well-informed decisions, considering relevant facts, goals, constraints, and risks.
• Customer Centricity: Anticipate evolving customer needs and proactively address them, always doing the right thing in the right way.
• Display Global Perspective: Demonstrate an understanding of the organization's global market position, opportunities, capabilities, and competitive threats, considering cultural issues and geographic differences when making plans and decisions.
• Analytical Thinking: Gather pertinent information, identify key issues, compare data from various sources, and draw appropriate conclusions to arrive at effective solutions.
• Drive for Results: Demonstrate a strong desire for high performance, taking responsibility and working towards planning targets while overcoming obstacles, setbacks, and uncertainty.
• Business Acumen: Contribute to the company's strategy by aligning the strategic priorities of your area with the broader organization's direction and priorities.
• Teamwork & Collaboration: Facilitate collaboration by actively engaging with colleagues to make joint decisions and share best practices.

Expected Salary Range: $22/Hr to $26/Hr.

Additional compensation: Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker’s equity program, subject to the rules governing such programs.

Benefits: Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.

The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.

Fisker Inc. is an Equal Opportunity Employer; employment at Fisker Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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