Customer Project Manager - Imaging Systems/Construction (Home Based: Arizona/New Mexico)

Job Title

Customer Project Manager - Imaging Systems/Construction (Home Based: Arizona/New Mexico)

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

Help drive strategic Imaging Systems installation projects and direction for the team. As a Customer Project Manager, you will formulate the project plan, in accordance with the goals and timing set by management; specifies the project scope, resources required, anticipated costs, risk assessment and quality standards to be used. This position will cover Arizona/New Mexico and surrounding areas.

You are responsible for

• Achieving revenue target within an assigned area or group of projects
• Gathering and communicate to the customer information (including site drawings, technical specs, etc.) to answer customer requirements or questions.
• Assisting Sales with Order Acquisition (goal 33% of time)
• Keeping the customer informed of progress/status of the project within the Philips organization.
• Coordinating with Philips teams to ensure required resources are in place to complete the project.
• Forecasting revenue timing for assigned projects.
• Ensuring customer site readiness for installation of Diagnostic Image systems
• Gathering information from the customer needed by Philips teams.
• Monitoring progress of the project to key timelines. Work with customer to keep projects on track
• Minimizing overall project cycle time and inventory and maximized customer satisfaction.
• Acting as the primary liaison between assigned customers and Philips “back room” organizations for each assigned project/order, including:

You are part of

The West Zone Installation Project Management Team supporting the Imaging Operations Organization. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you will have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

To succeed in this role, you’ll need a customer-first attitude and the following.

• Demonstrated effective problem-solving skills.
• Remote opportunity based in the Arizona/New Mexico area. This person will cover primarily Arizona/New Mexico area (but will occasionally travel beyond that to assist other accounts)
• Demonstrated track record of project management skills, preferably with PM certification. Bachelor’s degree preferred.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
• Experience with patient monitoring in a healthcare setting, network certification
• 5+ years related experience.
• This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
• Exceptional written and verbal communication, presentation, customer service and conflict resolution skills
• Excellent time management, analytical and listening skills.
• Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels with ability to instill confidence in all situations. This includes customer management, local project managers and contractors, and internal Philips organization.
• Able to manage own work and accomplish objectives through others without supervision.
• Experience with MS office suite, Adobe Acrobat, Visio, and CAD
• Willingness to travel up to 80%. Travel required within assigned zone and infrequently outside zone.
• Flexible work style and ability to adapt to customer requirements.
• Able to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.
• Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Arizona/New Mexico.
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 2 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. If you are interested in driving action to improve patients’ lives so they get home healthier and faster and stay there longer, then this position is poised to help you achieve that goal.

Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.