Customer Jobs

Who We Are

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What We Offer

• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Work/Life Balance: Paid Time Off, Paid Holidays

Job Summary

The primary role of the Customer Relations Specialist is to act as the main contact between our loyal customers and Globalstar. This position is for those how can excel and thrive in a very fast paced, customer focused environment. Customer Relations is a vital department within Globalstar as they serve as the main contact between our loyal customers and the Company. This is a position for those that take ownership of the customer’s needs, resolve them and go the extra mile. The Customer Relations Specialist will work as part of a high energy and diverse team.

Duties/Responsibilities

• Understand that we help rescue people and save lives everyday
• Deliver an individualized customer service experience with professional courtesy, efficiency, and accuracy
• Understand and help to improve internal processes, services and products via feedback gathered from interactions with our customer base
• Assist our partners with their needs or their customers’ needs
• Provide feedback to managers and senior management
• Engage with our loyal customers on a variety of subjects effectively via phone, email and live chat
• Provide technical assistance and support to your Customer Relations teammates by sharing knowledge and skills
• Use technology efficiently and effectively
• Document all customer interactions according to standard operating procedures

Required Skills/Abilities

• Able to manage multiple tasks and meet deadlines
• Timeliness and organizational skills
• Take charge to resolve a customer issue
• Able to handle difficult issues/customers effectively
• Able consistently work overnight shifts
• A “people person” with effective listening skills
• Confident verbal and written communication skills in English
• Passionate about delivering superior customer service
• Quick learner, able to get up and running with multiple new systems quickly, follows documented procedures, and adheres to department and company policies
• Produce accurate and compliant results
• Enthusiastic about technology and learning new gadgets

Education And Experience

• Some college preferred
• Live chat experience a plus
• High school diploma or GED (General Educational Development) Certification
• 1 to 2 years of work experience
• Proficient in Microsoft Office

Hardware/ISP Requirements

• If others in home are using internet, minimums will be increased
• Wired connection to router
• Home internet connection with a minimum of 20 mbps download / 10 mbps upload speed
• Smartphone (Android 10 / iPhone 7 or higher)
• ISP must be highly stable

Physical Requirements

• Sit for long periods of time
• Other physical duties as required

Work Authorization

• Sponsorship not available for this position
• United States (required)

Globalstar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)