Customer Care Representative Jobs

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Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Job Duties:

● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Discuss goods or services information with customers or patrons.
● Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
● Prepare documentation for contracts, transactions, or regulatory compliance.
● Respond to customer problems or complaints.
● Inspect items for damage or defects.
● Review insurance policy terms to determine whether a particular loss is covered by insurance.
● Calculate costs of goods or services.
● Solicit sales of new or additional services or products.

Requirements:

● High School diploma Preferred
● 3 months to 1 year of Related Experience

Our employer partners are equal opportunity employers.

Job Type: Full-time