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Customer Care Representative Jobs
Company | Elevance Health |
Address | Salem, OR, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-29 |
Posted at | 9 months ago |
- Job Family: Customer Care
- Req #: JR83440
- Date Posted:Jul 25, 2023
- Type:
- National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint
- NY, LATHAM
- From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
- You will partner internally to create a seamless experience for our customers and resolve potential issues.
- You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
- Quarterly incentive bonus and annual increases plan based on performance.
- 401K match, Paid Time Off, Holiday Pay
- Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
- Affordable Health Insurance, Dental, Vision and Basic Life
- A career path with opportunity for growth
- CCRI - Requires a HS diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
- Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
- For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
- Flexible and quick learner, willing to adapt to changing customer and business needs.
- Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY*
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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