Customer Care Representative - Bismarck

Bravera Bank has a position opening for a full-time Customer Care Representative in Bismarck, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

Were looking for friendly and enthusiastic individuals who will focus on serving our customers and community. A successful Customer Care Representative will quickly assist our customers over the phone in a friendly fashion and present Bravera positively and professionally, while building strong relationships with customers and helping them fulfill their financial goals through referrals to other departments within Bravera.

Measures of Success

• Have a complete understanding of the products/services offered by Braveras Retail, Consumer lending and Digital department.
• Be an ambassador for Bravera by using products and services offered.
• Be able to multitask while providing exceptional service to our customers over the phone or chat

Duties And Responsibilities

• Research and respond to online chat request from customers.
• Cross-sell all bank products and services.
• Know and follow current banking policies, procedures and regulations.
• Open and maintain deposit accounts, Internet banking, Debit/ATM cards, wire transfers, address change requests and IRA accounts.
• Answering incoming calls and assist customers with accurate processing of their transactions while providing quality customer service.
• Work effectively with other departments as necessary for customer resolution.
• Multitask through multiple computer systems while maintaining an advisor based mindset and customer focus

Qualifications

• 1-3 years of banking experience or customer service experience.
• High school diploma or equivalent with 1-2 years of post-secondary education preferred.

Location and Hours

Bismarck, N.D.

9:00 AM - 6:00 PM

Benefits

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.

Our Values

• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Give and earn trust. We support and empower one another to earn trust through accountable performance.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).