Customer Account Specialist Jobs

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Customer Service Representative

Salem, OR

Monday - Friday, 11 am - 8 pm

If you have big ambitions, you’ll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients, including 90% of the Fortune 500. Because our business spans several ever-changing industries, our growth in solutions and career opportunities is inevitable.

We’re hiring Customer Service Representatives for our Corporate and Legal Services teams. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

Some Of The Things You’ll Be Doing

• Data entry of client information, electronic filing, and retrieval of documents
• Research, analyze, review, and process legal documents
• Respond promptly to customer inquiries via phone or electronically
• Fulfill requests and answer questions for internal and external customers
• Organize the workflow to meet customers’ time frames and demands
• Build relationships with our clients to better understand their unique needs and concerns
• Manage customer portfolios
• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
• Provide excellent customer service to both internal and external clients
• Recommend process improvements where applicable
• Navigate between multiple databases quickly and accurately

What technical skills, experience, and qualifications do you need?

• Strong prioritization and time-management skills
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Problem-solving skills
• Excellent verbal and written communication skills
• Flexibility and agility, with the ability to multitask
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Attention to detail and accuracy
• Experience working in a customer service or administrative capacity
• Salesforce experience a plus

Candidates for this position must be eligible to work in the country without sponsorship

About Us

We are the premier global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. Based in Wilmington, Delaware, USA, we have locations and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, with more than 7,500 employees. We are the business behind business.®

Working with us means entering a dynamic, international, and growth-oriented company. Diverse teams give us a competitive advantage and drive innovation. We’re committed to attracting, developing, and retaining talented people who create an environment where everyone is valued and respected. CSC is an equal opportunity employer.

• We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.
• CSC is a great place to work with smart and dedicated people. We’ve been voted a Top Workplace every year since 2006.
• CSC offers excellent benefits. Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

Careers | CSC (cscglobal.com) Visit our careers site to learn more about CSC’s diversity and belonging program, as well as our commitment to our clients, communities, and each other.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

Organization

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.