Custodian Jobs

G A T E W A Y T R A V E L P L A Z A

B r e e z e w o o d , P A

JOB DESCRIPTION

Job Title: Custodian

Department: Custodial

Reports To: Custodian Manager

FLSA Status: Non Exempt

Prepared By: Julia Brulia

Prepared Date: May 8, 2023

Approved By: Michael Miller, Operations Manager

Approval Date:

JOB SUMMARY

Cleans & maintains buildings, grounds & property(ies) in “like-new” condition at all times.

Show up to work on time; do the job you were hired to do; go home.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

ESSENTIAL DUTIES AND RESPONSIBLITIES

Be Adaptable: Be able to change your work pace based on business flow, preparation of increased business flow and the challenges of day to day business and without complaining to or criticizing anyone, especially customers/guests.

Be Communicative: Communicate with coworkers, management, vendors and customers/guests. Communication includes the words you use, your behavior/actions and your attitude. Listening is a big part of communication.

Be Competent: Learn all aspects of your job and do it well. The more team players that are competent, the stronger you are and the stronger your department is.

Be Dependable: Show up for work on time; do not call off work unless absolutely necessary; if it is necessary to call off, get your shift covered. It is your job and not someone else’s responsibility to get your replacement.

Show Enthusiasm: Put your best attitude forward at work. Your attitude will attract or detract others. If you have a bad attitude, you will be sent home.

Practice Our Mission Statement: To provide SUPERIOR customer service and quality products in a clean & friendly atmosphere. If you can do these four things, you are on your way to big successes in your job.

Be Prepared: Showing up for work on time includes showing up prepared to work which includes being appropriately dressed. Once at work, prepare your work station, get informed of any changes or notices for the day and before you leave for work, prepare for the person replacing you.

Be Self-Improving: Opportunities may be offered for you to participate in class room trainings. If your goal is to grow both personally and in your job, take full advantage of the training opportunities presented to you. The more you grow as a person and coworker, the more valuable you to yourself and others.

Be Solution Oriented: Everyday we have to solve problems at work. Problems are opportunities to change something that may not be working properly or that can be improved. Focus on solving a problem, not avoiding it by talking about it with no action.

1st Job Task Priorities:

• Responsible for maintaining SUPERIOR CUSTOMER SERVICE at all times and especially when working in the main guest areas.
• To provide clean showers and restrooms in “like new” condition for guests in a timely manner; and empty and maintain garbage cans inside and outside of main building.
• Respond to guest requests in a friendly and courteous manner, finding someone to assist them if you cannot.

• Follow Customer Service guidelines as outlined by company and department.
• Use down time productively by cleaning work area, restocking and sweeping floors.

Indoor Job Tasks

• Wash linens using washing machines and dryers.
• Wash walls, ceiling, and woodwork including windows, door panels, and sills.
• Empty and clean indoor and outdoor wastebaskets and ashtrays.
• Sort, iron, count, fold, mark linens as needed.
• Sweep scrub stairways.
• Clean rugs, carpets, and upholstered furniture as needed or assigned.
• Replace light bulbs as needed.
• Clean showers (including shower stall, toilet, sink, walls & floor) in an efficient and safe manner.
• Clean restrooms (public & associate), showers, corridors, stairways, and other areas in building(s) as assigned.
• Detail clean assigned shower(s) or other areas weekly.
• Sweep, scrub, wax, and polish floors as needed or assigned.
• Clean and polish windows, doors and mirrors as needed or assigned.
• Replenish restroom, shower, and other room supplies.
• Dust furniture and fixtures as needed.
• Transport trash and waste to disposal areas.

• Safely use cleaning chemicals, carefully following directions for usage.
• Submit item(s) left by guests to Lost and Found Department in Retail kiosk.
• Operate and clean custodial cleaning equipment such as vacuum cleaner, floor scrubber, pressure washer, carpet shampooer, etc.
• Keep all work areas clean and sanitized.
• Clean exterior doors and windows.

• Sweep and mop floors as needed or assigned. Take care of emergency spills immediately using wet floor signs.

Outdoors

• Check sidewalks and parking lot on regular basis in winter season for ice.
• Empty and clean indoor and outdoor wastebaskets and ashtrays.
• Regularly salt and shovel sidewalks and other walking areas as needed.
• Transport trash and waste to disposal areas.

• Clean gas pumps and gas pump area removing trash as needed and replenishing stock such as towels, etc.

• Sweep and scrub sidewalks and stairways. Sweep and shovel snow and ice from sidewalks and stair/walk ways. Apply ice melting compound and/or sand to exterior walking surfaces as needed.

Safety

• Safely use cleaning chemicals, carefully following directions for usage.
• Keep all work areas clean and sanitized.
• Practice and maintain a safe work environment around all areas of restrooms, showers, hallways, walkways, etc. including use of wet floor signs and Personal Protective Equipment (PPE).
• Properly use and maintain appropriate Personal Protective Equipment (PPE) for work tasks.

Communication

• Work and communicate cooperatively within team unit and overall department team. Minimize participation of non work-related distractions that prevent work tasks from being accomplished.

• Communicate regularly with Custodian Manager and other custodial coworkers.
• Notify Custodial Manager when salt bin inventory is getting low.

• Report damaged furniture, equipment, fixtures, etc to Manager or other appropriate person(s).
• Report all incidents, injuries and safety hazards immediately to Custodial Manager no matter how small it may seem.

• Communicate with coworkers and other company staff regarding cleaning schedule, etc.

• Avoid talking about coworkers in any department about other coworkers.

Teamwork

• Assist helping other custodians and training new custodian associates as needed- setting the example for teamwork.

• Participate in company sponsored Team Player training.

Misc.

• Responsible for reading and abiding by the Associate Handbook.
• Maintain a clean and neat appearance as outlined in the Associate Handbook.

• Other duties as assigned.

SUPERVISOR RESPONSIBILITIES

There are no supervisory responsibilities for this job.

EDUCATION & EXPERIENCE

High School diploma or general education degree (GED). Experience in custodian work preferred.

CERTIFICATES, LICENSING, REGISTRATIONS

Company provided Underground Storage Tank (UST) training required upon hire and thereafter annually.

LANGUAGE SKILLS

MATH SKILLS

REASONING ABILITY

WORK ENVIRONMENT

SENSE OF URGENCY GUIDELINES

PHYSICAL DEMANDS