Cust Svc Support Rep-11Am-8Pm Est Remote (Patient Customer Service)

LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

The responsibilities for this opportunity include:

• Initiate payment plans for patients for outstanding balances.
• Ability to become proficient with processes after completing a structured training program.
• Maintain performance goals
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.

Knowledge|Skills|Abilities:

• Alpha-Numeric data entry proficiency
• Excellent verbal and listening skills
• Attention to detail
• Ability to work and learn in a fast-paced environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Perform successfully in a team environment

Why should I become a Customer Service Support Representative at LabCorp?

• Work from home opportunity!
• No Charge Lab Testing!
• 401k and Employee Stock Purchase Plans!
• And many more incentives!
• Flexible Spending Accounts!
• Fitness Reimbursement Program!
• Medical, Vision and Dental Insurance Options!
• Generous paid time off!
• Quarterly variable bonus potential!

Technical Requirements:

• Internet speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi.

License|Certification|Education:

• Requires a High School Diploma or equivalent
• Previous medical and/or call center experience a plus.

The shift for the position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST).

The starting salary range for this position is $15.00-$15.60. We also offer bonuses paid out quarterly for those meeting standards.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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